Installing our Tracking Code

Installing the QualityHive Tracking Code

Welcome to QualityHive! In this article, we will guide you through the process of installing our tracking code on your website. This method allows you to seamlessly collect feedback and track issues directly on your web pages.

Step-by-Step Installation Guide

Step 1: Obtain Your Tracking Code

1. Log in to your QualityHive Account:

   • Go to the QualityHive website and log in with your credentials.

2. Navigate to Your Project Settings:

   • Select the project you want to install the tracking code for.

   • Go to the "Integration" section within the project dashboard.

3. Copy the Tracking Code:

   • Locate the tracking code snippet provided in the settings.

   • Copy the entire code snippet to your clipboard.

Step 2: Add the Tracking Code to Your Website

1. Access Your Website's HTML:

   • Open the HTML file of your website or access the HTML through your website builder or CMS (Content Management System).

2. Paste the Tracking Code:

• Paste the copied tracking code snippet just before the closing </head> tag of your website's HTML. This ensures the code is loaded correctly on every page.

• Example:
  ... <script>console.log('QH SCRIPT GOES HERE');</script> </head>

Step 3: Verify Installation

1. Save and Upload Your Changes:

   • Save the changes to your HTML file and upload it to your web server if necessary.

2. Check for Successful Integration:

   • Open your website in a browser and verify that the QualityHive widget is visible.

Step 4: Start Capturing Feedback

1. Navigate to Your Website:

   • Visit any page on your website where the tracking code is installed.

2. Use the Feedback Tool:

   • Use the provided tools on the QualityHive widget to capture feedback, highlight issues, and add comments directly on the web page.

Troubleshooting Common Issues

Tracking Code Not Visible:

• Ensure that the tracking code is correctly placed just before the closing </head> tag.

• Clear your browser cache and reload the page to see if the widget appears.

Feedback Submission Issues:

• Verify you have a stable internet connection.

• Ensure you are logged into your QualityHive account.

• Check the project settings in your QualityHive dashboard to ensure the correct project key is used.

JavaScript Errors:

• Open your browser’s developer console (usually by pressing F12) to check for any JavaScript errors that might indicate a problem with the tracking code.

Getting Additional Help

If you encounter any issues or have questions, feel free to reach out to our support team through the following channels:

• Email:[email protected]

• Help Center: Visit our Help Center for more articles and resources.

Thank you for choosing QualityHive! We are committed to making your web feedback process seamless and efficient. Happy feedback capturing!