Billing Cycles

Understanding QualityHive Billing Cycles

At QualityHive, we strive to make our billing process straightforward and transparent. This guide will help you understand how our billing cycles work, especially when subscribing to a new plan partially through a month.

Billing Cycle Overview

Monthly Billing

1. Billing Date:

   • All billing cycles start on the 1st of each month.

2. Prorated Charges for New Subscriptions:

   • When you subscribe to a new plan partway through a month, you will be charged a prorated amount for the remaining days of that month. This ensures you only pay for the time you actually use the service.

3. Full Charges for Renewals:

   • Future renewals will be billed on the 1st of each month at the full monthly cost of the plan.

Annual Billing

1. Billing Date:

   • For annual subscriptions, the billing cycle also starts on the 1st of the month following your subscription.

2. Prorated Charges for New Subscriptions:

   • If you subscribe to an annual plan partway through a month, you will be charged a prorated amount for the remaining days of that month. The annual subscription will then commence from the 1st of the following month.

3. Full Charges for Renewals:

   • Future renewals will be billed annually on the 1st of the month at the full annual cost of the plan.

How Prorated Billing Works

Example Scenarios

Monthly Plan:

• You subscribe to a plan on June 15th.

• You will be charged a prorated amount covering June 15th to June 30th.

• On July 1st, you will be charged the full monthly rate for the plan.

Annual Plan:

• You subscribe to a plan on June 15th.

• You will be charged a prorated amount covering June 15th to June 30th.

• On July 1st, you will be charged the full annual rate for the plan.

Calculating Prorated Charges

To calculate the prorated charge:

1. Determine the daily rate of your subscription by dividing the monthly/annual cost by the number of days in the month/year.

2. Multiply the daily rate by the number of days remaining in the month from your subscription start date.

Example Calculation:

• Monthly plan cost: $30

• Subscription date: June 15th

• Days remaining in June: 16 days (including the 15th)

• Daily rate: $30 / 30 days = $1 per day

• Prorated charge for June: 16 days x $1 = $16

Managing Your Subscription

Changing Plans

If you decide to upgrade or downgrade your plan partway through a month:

• The changes will take effect immediately, and you will be charged a prorated amount for the new plan based on the remaining days in the current month.

• Future renewals will be adjusted to reflect the new plan's full cost starting from the next billing cycle.

Cancelling Your Subscription

• If you cancel your subscription partway through a month, you will not receive a refund for the remaining days of that month. However, you will retain access to your plan until the end of the current billing period.

Getting Additional Help

If you have any questions or need assistance with your billing, feel free to reach out to our support team through the following channels:

• Email:[email protected]

• Help Center: Visit our Help Center for more articles and resources.

Thank you for choosing QualityHive! We are committed to providing a seamless and transparent billing experience. Happy feedback capturing!