QualityHive or Userback: the short answer
If you run client sites as an agency, QualityHive usually costs less once you pass five sites, because projects are unlimited from $40 a month and our Trello and Monday.com integrations start at $18. If you want a free plan that still collects client feedback, or session replay and a public roadmap, Userback is the stronger choice.
Userback calls itself user feedback software, and it serves website feedback and product feedback in one place. Its plans are gated by sites and seats together, so the plan you need depends on how many client sites you run as much as how many people you have. Figures below are from Userback's pricing page at the time of writing (November 2026).
Side by side
| QualityHive | Userback |
Free plan | 1 member, 1 project, no guest feedback | 2 seats, 2 sites, unlimited reporters, feedback available for 7 days |
Entry paid plan | Lite: $18 a month, 2 members, 5 projects | Team: $49 billed monthly or $39 a month billed annually, 5 seats, 5 sites |
Mid plan | Essential: $40 a month, 5 members, unlimited projects | Business: $119 billed monthly or $89 a month billed annually, 15 seats, 25 sites |
Larger plan | Mega: $78 a month, 10 members, unlimited projects | Business Plus: $199 billed monthly or $159 a month billed annually, 25 seats, 50 sites |
Project tool integrations | Trello and Monday.com from Lite | More than 12 tools from Business, naming Jira, ClickUp and Asana |
Team chat | Notifications, with no direct Slack or Teams integration | Slack and Microsoft Teams on every plan |
MCP | From Lite | From Team |
Error capture | JavaScript errors from Mega | Console logs from Business |
Recording | Reviewer-started screen and voice video on every plan | Video feedback, with session replay from Business |
Webhooks and API | Webhooks from Mega, API on Colossal | Both on Business Plus |
Product portals and roadmap | Not included | Feature portals and a public roadmap |
What a real setup costs
Site limits decide most of this. Here is the monthly billing price for a few hypothetical agency setups.
Setup | QualityHive | Userback |
2 people, 5 client sites | Lite, $18 | Team, $49 |
5 people, 5 client sites | Essential, $40 | Team, $49 |
5 people, 12 client sites | Essential, $40 | Business, $119 |
10 people, 12 client sites | Mega, $78 | Business, $119 |
2 people, 2 sites, free | Free covers 1 person only | Free, with feedback available for 7 days |
Annual billing narrows this. Userback Team is $39 a month, a dollar under Essential, and Business is $89 a month against Mega at $78.
When Userback is the better choice
You want a free plan that takes client feedback. Userback's free plan has two seats, two sites and unlimited reporters. Ours is one person and one project with no guest feedback, so client feedback needs Lite. Remember that Userback keeps free plan feedback available for 7 days.
You want session replay. Userback adds session replay and console logs together from Business, so you can watch what happened before a report. Our video recording is something a reviewer starts on purpose.
You also collect product feedback. Feature portals, voting and a public roadmap are part of Userback and outside what we do.
Your team runs on Jira, ClickUp or Asana. Userback syncs with those from Business, and its integrations directory also lists GitHub, GitLab, Linear and more. We have direct integrations with Trello and Monday.com only.
You want chat notifications without extra setup. Slack and Microsoft Teams messaging is on every Userback plan.
Where QualityHive fits
QualityHive suits agencies with more client sites than people. A studio juggling a dozen builds pays for its members, not its sites, and every project gets the same guest link with no login or seat for the client.
Check one thing before you rely on guest links. They load your site in a frame, so sites with strict X-Frame-Options or CSP headers need to allow app.qualityhive.com and connector.qualityhive.com. On Shopify and similar platforms where you cannot change those headers, use the widget script or browser extension. All plan details are on the pricing page.
